Customer Service Rep(07132)

About the Role

Domino's is seeking team-oriented individuals with personality, people skills, and high energy for the Customer Service Representative role.

Key Responsibilities

• Greet customers.
• Answer phones.
• Take orders.
• Prepare pizza.
• Provide excellent customer service.
• Operate all equipment.
• Stock ingredients from delivery area to storage and work area.
• Stock ingredients in the walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Requirements & Tech Stack

• Computer keyboard or touch screen for order entry.
• Calculator (may be used for math).
• Pencils/pens.
• Computers.
• Telephones.
• Calculators.
• TDD equipment.
• Pizza cutter.
• Pizza peel.

Qualifications

Skills

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers for rapid and accurate precise movements with speed.
• Navigational skills to read a map and locate addresses within a designated delivery area.
• Ability to navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
• Far vision and night vision for driving.

Physical Demands

• Standing: Most tasks performed from a standing position. Work surfaces are between 36” and 48” high.
• Walking: Generally in short distances for short durations.
• Sitting: Paperwork completed at a desk or table.
• Lifting: Up to 50 pounds for bulk product deliveries, stocking shelves up to 72" high.
• Carrying: Large cans (3 lbs, 7 oz), pizza sauce (30 pounds), trays of pizza dough (approx. 12 pounds). During delivery, carry pizzas, sides, and beverages while performing walking and climbing duties.
• Pushing: Up to 7.5 pounds to move trays on dollies.
• Climbing: Infrequently navigate stairs or climb a ladder. During delivery, may be required to navigate five or more flights of stairs.
• Stooping/Bending: Necessary at pizza assembly station, front counter, and when stocking ingredients. Duration at pizza assembly station is approx. 30-45 seconds, repeated continuously.
• Crouching/Squatting: Performed occasionally to stock shelves and clean low areas.
• Reaching: Performed continuously (up, down, forward). Reaching above 72" occasionally for oven controls, signs, and lifting/lowering objects. Reaching down for scooping cornmeal or washing dishes. Reaching forward for toppings, ingredients, cleaning, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous. Frequent use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Manipulate a pizza peel. Frequent and/or forceful pinching for assembling cardboard boxes. Grasp cans, phone, pizza cutter, pizza peel, and pizza boxes.

Work Conditions

• Exposure to varying and sometimes adverse weather conditions (outside tasks, deliveries).
• In-store temperatures range from 36 degrees (cooler) to 90+ degrees.
• Sudden changes in temperature.
• Fumes from food odors.
• Cornmeal dust.
• Cramped quarters, including walk-in cooler.
• Hot surfaces/tools from oven (up to 500+ degrees).
• Sharp edges and moving mechanical parts.

Sensing

• Talking and hearing on the telephone.
• Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

Temperaments

• Ability to direct activities.
• Perform repetitive tasks.
• Work alone and with others.
• Work under stress.
• Meet strict quality control standards.
• Deal with people.
• Analyze and compile data.
• Make judgments and decisions.

Additional Information (for Driver or Store Management positions)

• Deliver product by car to customer's door.
• Deliver flyers and door hangers.
• Requires Valid driver's license with a safe driving record meeting company standards.
• Access to insured vehicle that can be used for delivery.
• Driving: Deliver pizzas within a designated delivery area. May make several deliveries per shift.
• Walking: Travel between the store and delivery vehicle, and from the vehicle to the customer's location.

Compensation

• $17.13 - $17.5 per hour, plus tips.
• Paid sick leave per WA State law.
• Qualifying full-time employees offered employer-sponsored medical benefits.

Training

• Orientation and training provided on the job.