Client Success Associate

Client Success Associate - Spanish/English Territory

About the Role

Associates on the Client Success team uphold a "Client for Life" philosophy, ensuring each Gartner client derives value exceeding their investment. This involves understanding and surfacing client business priorities, identifying challenges, and determining the most effective ways to support clients in making sound business decisions. Responsibilities include onboarding clients, demonstrating the value of Gartner services, and stimulating engagement with products used by large client teams.

Key Responsibilities

• Partner with clients across IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices, from C-levels to junior professionals, to ensure their success with their Gartner subscription.
• Deliver value to decision-makers and drive Gartner growth by:
• Introducing Gartner services and capabilities to prospective and new clients.
• Performing account management.
• Connecting clients with the Gartner expert community.
• Identify client priorities and align Gartner's resources to provide best-in-class service, enabling clients to achieve their goals and maximize their return on investment.
• Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design innovative solutions.
• Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.

Requirements & Tech Stack

• Bachelors degree is preferred.
• 6+ months of relevant professional and/or internship experience.
• Proven track record of success with a passion for client satisfaction.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bilingual in English and Spanish.

Qualifications

The text explicitly details responsibilities and requirements, but does not provide a separate "Qualifications" section distinct from "Requirements & Tech Stack". Therefore, no separate section is created.