Customer Service Executive
Kotak Mahindra Bank
ThaneFresher4m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceLead generationExcelMicrosoft Office
- Work
- On-site in Thane
- Pay
- Not stated by the employer.
- Skill demand
- Customer service84%Excel12%Lead generation10%Microsoft Office5%of 146 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
- Attend incoming customer calls professionally and courteously.
- Resolve customer queries and provide accurate information.
- Address customer complaints and escalate issues when required.
- Maintain high standards of customer service and satisfaction.
- Record customer interactions accurately in the system.
- Make outbound calls to customers for collection/recovery.
- Inform customers about products, services, offers, and campaigns.
- Collect customer feedback and update records.
- Generate leads and schedule appointments where applicable.
- Achieve daily productivity, calling target and quality parameters.
Requirements & Tech Stack
- Good verbal and written communication skills.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Ability to interact confidently with customers over phone.
- Good listening and problem-solving skills.
- Positive attitude and willingness to learn.
- Ability to work in a team environment.
- Basic computer proficiency.
- Strong interpersonal skills.
Qualifications
- Graduate in any discipline.
- Freshers are welcome to apply.
- Customer-centric approach.
- Time management and multitasking abilities.
- Adaptability and flexibility.
Key Performance Indicators (KPIs)
- Call handling efficiency.
- Customer satisfaction scores.
- Quality and accuracy of information provided.
- Productivity targets achieved.
- Adherence to process and compliance guidelines.