Deposit Operations Associate, Bangalore

Deposit Operations Associate

Key Responsibilities

• Account Servicing & Closures
• Process routine account closures across defined closure types (voluntary, involuntary, dormant/inactive, fraud-related, death/estate) following the documented decision tree and non-post rules.
• Execute account maintenance requests: address/contact updates, hold placements and releases, beneficiary updates, and account status changes within the system-of-record.
• Money Operations
• Daily oversight and daily tasks.
• Process ACH exception items (non-post exceptions, returns, NOCs) according to NACHA return code guidance and internal SLA timers.
• Escalate volume spikes above the automation trigger threshold.
• Support 5-Days-Early (5DE) routing exceptions and inbound/outbound file reconciliation tasks.
• Perform first-line review of Positive Pay exception queues and flag suspected file-formatting anomalies (e.g., check-number leading-digit mismatches) rather than auto-rejecting items.
• Handle non-post payments exceptions.
• Perform reconciliations.
• Card Management
• Process card reissue and hotlist requests per fraud/disputes agent instructions.
• Confirm Account Updater eligibility for recurring-biller cards prior to reissue.
• Support plastic card lifecycle tasks: activation exceptions, PIN reset processing, and card control object review (read-only queue triage).
• Regulatory Complaints Intake
• Log incoming CFPB/FDIC/state regulator complaints into the complaints management system with accurate categorization.
• Route to the appropriate bank-partner workflow (case-by-case or monthly-reporting model depending on partner).
• Track SLA clocks and flag cases approaching aging thresholds for supervisory attention.