Client Service Associate (January Start)

Company: Guidepoint

About the Role

Guidepoint’s Client Service team connects the world’s leading businesses with expertise to drive critical decisions. This is a fast-paced, commercial role. You will research unfamiliar markets, identify and engage the world’s leading experts, and respond to client needs that can change within hours. You will support clients across financial services, consulting, healthcare, and corporate markets.

Key Responsibilities

• Understand each client’s business question, research the market and identify the right experts.
• Lead cold outreach and phone conversations with senior professionals, build rapport, handle objections and earn their participation in client consultations.
• Own search results. Test new approaches, bring ideas to your team and stay accountable for the client outcome.
• Manage multiple urgent requests at once while delivering the speed, accuracy and attention to detail clients expect.
• Use Guidepoint’s AI-enabled, agentic research tools to move work forward. Direct workflows with clear logic, evaluate the results, identify gaps and apply human judgment before acting.
• Learn each client’s priorities and build the trust that supports lasting relationships and future business.

What You Will Gain

• Exposure to leading decision makers.
• Transferable commercial skills: Build research, communication, persuasion, negotiation, and project management skills.
• A path to client ownership: Develop from recruiting experts and supporting delivery teams to overseeing your own clients as a Client Service Manager.

Who You Are

• Driven: Competitive, motivated by goals and energized by the connection between performance, commercial impact and earning potential.
• Accountable: Prepare before conversations, follow through without being chased and find another route when the first approach does not work.
• Curious: Want to understand how businesses and markets work, and turn research into stronger ideas and better results.
• Attentive: Listen for what a client is trying to accomplish and invest in relationships, not just individual transactions.
• Relentless: Comfortable picking up the phone, engaging senior professionals and hearing “no” without losing momentum.

Requirements & Tech Stack

• Bachelor's degree and evidence of achievement through work, internships, leadership, athletics or other demanding commitments.
• Finance, Economics and related studies are relevant.
• Demonstrated commercial drive and results across academic backgrounds.
• Authorization to work in the United States without current or future employer-sponsored visa sponsorship.

Compensation and Career Growth

• Annual base salary: $60,000
• Yearly performance bonus: up to $4,000
• Potential for monthly commission on applicable client-facing project work for high performers.
• Advancement to Client Service Manager is earned through sustained results and professional readiness.

Benefits

• 15 days of PTO, 10 paid holidays and sick leave.
• Medical, dental and vision coverage, plus additional insurance and wellness benefits.
• 401(k) with a company match of up to 10% of employee contributions.
• Commuter benefits, office events and other employee programs.

Interview Process

• Initial conversation with Talent Acquisition.
• Interview with hiring manager(s).
• Mock assessment.
• Timed simulated client request project.
• On-site interview with team members.
• Final decision and feedback.