Clinic Service Representative

About the Role

Henry Ford Health is seeking a customer-focused professional with a passion for delivering exceptional service in a healthcare setting for a Clinic Service Representative position. This role involves managing critical front-desk operations and supporting the clinical team in delivering outstanding care.

Key Responsibilities

• Greet patients and visitors with warmth and professionalism, ensuring a welcoming clinic environment.
• Perform accurate patient registration, verify insurance information, and explain financial responsibilities.
• Handle cash collections, process payments, and reconcile financial transactions.
• Manage patient charts, coordinate discharge processes, and maintain detailed records in compliance with clinic protocols.
• Multitask efficiently in a fast-paced environment, prioritizing responsibilities and managing interruptions with composure and flexibility.
• Collaborate with clinical and administrative staff to optimize clinic workflows and support team goals.
• Respond to patient inquiries and concerns with patience and professionalism, escalating issues appropriately.

Requirements & Tech Stack

• Work Schedule: Full-Time (40 Hours Per Week)
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Basic computer skills: Proficiency with software navigation, email communication, and system login/logout procedures.
• Ability to perform calculations accurately and complete forms with attention to detail.
• Strong interpersonal and communication skills.
• Proven ability to work with detailed information, manage multiple tasks simultaneously, and remain organized in a fast-paced environment.
• Customer service experience in a healthcare or similar professional setting.
• Ability to handle cash transactions and maintain accurate financial records.
• Understanding of patient confidentiality and commitment to maintaining professional discretion.

Qualifications

• High School Diploma or equivalent.

Preferred Qualifications

• Previous experience in a clinic or healthcare environment.
• Familiarity with insurance verification processes or willingness to learn.
• Experience with electronic health record (EHR) systems or medical office software.
• Certification in customer service or healthcare administration.
• Knowledge of HIPAA regulations and patient privacy requirements.