Customer Service Representative

About the Role

The Customer Service Representative is a full-time, on-site role based in Hartford, CT. This position is responsible for handling inbound and outbound customer communications, including responding to inquiries, resolving service issues, and providing product and account information.

Key Responsibilities

• Managing customer orders
• Updating account details
• Coordinating with internal teams to ensure timely service delivery
• Documenting interactions in company systems
• Monitoring customer satisfaction
• Proactively addressing concerns
• Following up to ensure a positive customer experience
• Assisting with basic billing questions
• Assisting with service changes
• Assisting with other administrative tasks that support smooth operations and strong client relationships

Requirements & Tech Stack

• CRM or call center systems
• Common office applications

Qualifications

• Demonstrated ability in customer-facing roles with a focus on Customer Service Representatives and Customer Service responsibilities.
• Skills in Customer Support, including handling inquiries, resolving issues, and providing clear, professional information.
• Experience contributing to Customer Satisfaction through timely responses, follow-up, and problem-solving.
• Ability to enhance Customer Experience by building rapport, understanding needs, and offering appropriate solutions.
• Strong verbal and written communication skills, with active listening and professional phone etiquette.
• Ability to work on-site in Hartford, CT, with reliability and punctuality in a full-time schedule.
• Basic computer proficiency.
• High school diploma or equivalent required.
• Previous experience in a service, retail, or business-to-business environment is preferred.
• Ability to work collaboratively in a team environment and manage multiple tasks with attention to detail.