Technical Program Manager, Trainee

About the Role

Service Global delivers data center and technology infrastructure services. The Technical Program Manager Trainee program develops employees to support and coordinate increasingly complex infrastructure projects. Prior Technical Program Manager experience is not required.

Trainee Levels

• T1 – Foundation: Supports project documentation, trackers, schedules, action items, infrastructure walkthroughs, quality records, and issue escalation while developing foundational technical and project coordination skills.
• T2 – Intermediate: Coordinates defined workstreams, schedules, risks, vendors, field teams, QA/QC activities, reporting, and project deliverables with increased independence.
• T3 – Advanced Trainee: Supports ownership of larger work packages, stakeholder coordination, project meetings, SLA and risk tracking, customer communication, issue resolution, project closeout, and continuous improvement. T3 remains a trainee classification and does not independently replace the authority of a Project Manager or Technical Program Manager unless formally assigned.

Placement across T1, T2, or T3 will be based on interview and qualification criteria.

Key Responsibilities (Depending on Trainee Level)

• Maintain project trackers, schedules, action items, dashboards, issue logs, and documentation.
• Support cable schedules, labeling records, redlines, test trackers, and turnover packages.
• Coordinate with Project Managers, Technical Program Managers, field teams, vendors, material teams, and other stakeholders.
• Track schedule, SLA, risk, quality, testing, punch-list items, rework, and project blockers.
• Prepare project status reports and support customer-facing communication.
• Participate in data center walkthroughs and project-site activities.
• Support project closeout and recommend improvements to reporting, documentation, workflow, and data quality.

Training & Development

Trainees Receive:

• Assigned supervision and mentorship.
• Structured onboarding into infrastructure standards, safety, project tools, and documentation practices.
• Practical exposure to data center project delivery.
• Periodic performance and competency reviews.
• Increasing responsibility based on demonstrated proficiency and business needs.

Requirements & Tech Stack

• Full-time schedule.
• Ability to travel nationwide and work at assigned project locations where required.
• Ability to work with spreadsheets and learn project-management, ticketing, reporting, and documentation tools.

Qualifications

• Relevant education, technical training, professional experience, or transferable experience related to technology, infrastructure, engineering, data, or project management.
• Strong organizational, communication, and problem-solving skills.
• Ability to coordinate effectively with multiple stakeholders.
• Relevant academic disciplines may include Information Systems, Information Technology, Computer Science, Engineering, Telecommunications, Project or Construction Management, Data/Systems disciplines, or related fields.
• Must be legally authorized to work in the United States by the employment start date.

Preferred Qualifications

• Data center, low-voltage, structured cabling, fiber, copper, or network infrastructure experience.
• Project coordination or project-management experience.
• Experience with trackers, schedules, dashboards, issue logs, QA/QC, testing, commissioning, or project closeout.
• Experience coordinating vendors, technicians, contractors, or cross-functional teams.
• Relevant technical or project-management certifications.

Physical & Site Requirements

• Ability to perform site responsibilities, which may include working in active data center or construction environments, extended standing or walking, navigating authorized work areas, following PPE requirements, and occasionally lifting up to approximately 25 pounds.