Telecommunications Engineer

ANR Business Consulting

Role Description

The Telecommunications Engineer is a full-time, remote role responsible for designing, implementing, and maintaining telecommunications and network systems that support client operations.

Key Responsibilities

• Configuring and optimizing VoIP solutions.
• Monitoring network performance.
• Troubleshooting connectivity and call quality issues.
• Providing technical support to internal teams and clients.
• Documenting system configurations.
• Collaborating with IT and operations stakeholders to ensure reliable, secure communication infrastructure.
• Participating in capacity planning.
• Evaluating new technologies.
• Recommending improvements to enhance system efficiency and scalability.

Requirements & Tech Stack

• Strong experience with telecommunications systems and Voice over IP (VoIP) solutions, including deployment, configuration, and maintenance.
• Proficiency in network design and related concepts, such as routing, switching, and bandwidth management for voice and data traffic.
• Hands-on troubleshooting skills for communication networks, including diagnosing and resolving performance, reliability, and security issues.
• Background in providing technical support to end users and stakeholders, with clear documentation and issue tracking practices.
• Knowledge of network security best practices, QoS for voice traffic, and relevant industry standards or protocols.
• Ability to work independently in a remote environment, manage multiple priorities, and collaborate with distributed teams.
• Experience in offshore or multi-time-zone support environments and familiarity with IT service management tools is a plus.

Qualifications

• Bachelor’s degree in Telecommunications, Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.
• Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.