Customer Service Representative
Hopelink
Bellevue, WAFresher27m agovia LinkedIn
Posted 14 Nov 2026, 02:51 ET
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer service
- Work
- On-site in Bellevue
- Pay
- Not stated by the employer.
- Skill demand
- Customer service96%of 144 similar entry-level jobs posted in the US this week
- Listed
- Nov 14, 2026 · still open
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About the Role
This is an onsite position at Hopelink in Bellevue, WA, working as a Non-Emergency Medical Transportation (NEMT) Customer Service Representative. The role involves assisting Medicaid clients with transportation to medical appointments.
Key Responsibilities
- Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.
- Guide clients through eligibility screening, identifying required documents and resources for verification and service suitability.
- Handle customer complaints as the primary point of contact, aiding clients in identifying and resolving issues.
- Determine which transportation services clients qualify for and arrange the most cost-effective transportation.
Requirements & Tech Stack
- Customer Service Mindset
- Strong oral and written skills
- Proficiency in Word
- Problem solver who can adapt to changing call center environment
- Previous experience in a call center a plus
- Fluency in Spanish, Russian, Vietnamese, Arabic or Somali a plus
Qualifications
- All career level candidates are welcome to apply.
- Bilingual candidates are encouraged to apply.
Work Schedule
- Full time, multiple shifts available:
- Monday - Friday, 8:00 AM - 5:00 PM
- Friday - Tuesday, 10:00 AM - 7:00 PM
- Sunday - Thursday, 9:00 PM - 6:00 AM
Compensation & Benefits
- Compensation: $24.00/hour
- Paid training
- Paid time off: Up to 10 paid vacation and sick days annually, 10 paid holidays, plus up to 7 paid float days.
- Benefits: Medical, Dental, and Vision benefits after a 1-month waiting period.
- Retirement: 401k with Employer Match.
- Other: Flexible Spending Accounts, Life, Disability & Accident coverage, Wellness program, Employee Resource Groups, Employee Assistance Program, Employee Discount Opportunities, Training Classes, Internal Career Opportunities, Professional Development, Leadership Development, Career Path Coaching.
- Annual Performance Reviews with Merit Increase Opportunities.
Additional Notes
- This position is a Service Critical Employee with specific attendance requirements, including managing own transportation needs in adverse weather.
- Regular attendance and punctuality are essential.