Customer Service Representative

About the Role

WNS Global Services is a global business process management (BPM) company seeking enthusiastic and customer-focused Customer Service Executives to join their team in Pune. This role involves handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Requirements & Tech Stack

• English communication skills (verbal and written).
• Basic computer proficiency and familiarity with MS Office.
• Problem-solving skills.
• Interpersonal skills.
• Ability to work in a fast-paced environment.

Qualifications

• Graduates are encouraged to apply.
• Customer-centric attitude and willingness to learn.
• 0-3 years of experience in customer service, customer support, BPO, call center, or related roles.
• Freshers with excellent communication skills are welcome.

Working Conditions

• Location: Pune
• Shift: Rotational shifts
• Working Days: 5 days per week
• Weekly Off: Rotational week offs