Customer Service Representative
Paradigm
Irving, TXFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- TroubleshootingCustomer serviceSalesReact
- Work
- On-site in Irving
- Pay
- Not stated by the employer.
- Skill demand
- Customer service96%Sales28%Troubleshooting11%React1%of 142 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
Paradigm is seeking a Customer Service Representative to assist with answering product questions, troubleshooting issues, directing complex problems to the appropriate resources, documenting interactions and trends, and following up to ensure issues are resolved.
Key Responsibilities
- Provide customer service and support for Digital Tools products to external clients (e.g., builders) and internal clients (e.g., BFS sales employees and Paradigm sales employees) via email, chat, and phone.
- Maintain customer interaction documentation to track trends and provide reporting.
- Answer questions regarding product functions, training documentation location, and file uploads.
- Act as the first line of support to help resolve problems.
- Provide appropriate redirection and expectation setting for more complex support issues.
- Follow up with users after a support issue to ensure resolution.
Qualifications
- Associate degree or equivalent work experience.
- Ability to meet expected deadlines and proactively notify appropriate people of time constraints if issues arise.
- Strong communication skills (written and verbal).
- Ability to multi-task and prioritize.
- Flexibility and ability to react quickly in a fast-paced and dynamic atmosphere.
- Excellent listening, interpersonal, and decision-making skills.
- Proven ability to provide professional and effective customer support.