Technical Support Representative
Tata Consultancy Services
Chennai, Tamil Nadu, India0–4 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- TroubleshootingCustomer service
- Nice to have
- Help desk
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting47%Customer service45%Help desk31%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
We are looking for Technical Support Representatives (TSR) with strong troubleshooting capabilities, excellent communication skills, and experience supporting users in a fast-paced technical environment.
Key Responsibilities
- Diagnosing and resolving technical issues using SOPs and knowledge articles.
- Managing the case lifecycle.
Requirements & Tech Stack
- CEFR Level B2 or above.
- Typing speed of 60-80 WPM.
- Experience with ticketing tools.
- Good understanding of ITIL processes.
- Flexible to work in rotational shifts.
Mandatory Requirements
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Knowledge of support methodologies.
Preferred Qualifications
- Experience in Infrastructure, Storage, or Service Desk environments.
- Hands-on experience with Google Workspace products.
- Google Workspace Administration experience.
- Google Workspace Administrator Certification (Preferred).
Key Skills
Technical Support | Service Desk | IT Support | Troubleshooting | Incident Management | ITIL | Ticketing Tools | Google Workspace | Infrastructure Support | Storage Support | Customer Support