Engineer II, Field Service

About the Role

The Senior Thermal Customer Engineer is responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products and other contracted systems. This role requires establishing and maintaining excellent rapport with customers, sales managers, and distributors, while maintaining ongoing communication with scheduling teams and management.

Key Responsibilities

• Respond professionally to all assigned service calls.
• Perform all work safely and in accordance with company safety policy.
• Execute tasks using good working practices and current codes of practice/legislation.
• Assist in maintaining a planned maintenance completion rate of at least 90%.
• Keep the scheduling team informed of schedule changes and job status.
• Maintain the accuracy of customer listings by reporting errors via the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and complete weekly paperwork accurately and on time.
• Create reports using the FieldDB system and ensure regular synchronization.
• Report sales or service leads to the appropriate department.
• Support company vision and management decisions.
• Use email and other Office-based programs for communication.
• Ensure all Vertiv processes are followed.
• Keep the company vehicle clean and properly maintained.
• Protect all issued tooling and company property.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Requirements & Tech Stack

• NVQ Level 1 & 2, or equivalent, in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling.
• Subscribed to ACRIB.
• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize, and manage time effectively.
• Clean valid driving license.
• Oracle Mobile Field Service (MFS)
• FieldDB
• Email
• Office-based programs

Time Travel Needed

• 90%