Telesales Associate

About the Role

Square Yards is seeking a customer-focused Telesales Associate to connect prospective buyers and investors with residential and commercial property opportunities. Based in Hyderabad, this role supports the real estate sales team by understanding customer needs, sharing relevant project information and arranging qualified follow-ups and site visits.

Key Responsibilities

• Make inbound and outbound calls to prospective customers using company-provided leads.
• Understand each customer's budget, preferred location, property configuration and purchase timeline.
• Explain suitable residential and commercial projects, respond to basic questions and handle objections professionally.
• Generate interest, identify potential buyers and investors, and arrange qualified appointments and property site visits.
• Follow up with interested prospects, maintain accurate call notes and customer information in the CRM, and coordinate with internal sales teams.
• Work toward daily and monthly calling, lead-generation, appointment and conversion targets while supporting a positive customer experience.

Qualifications

• Graduate in any discipline.
• 0–3 years of experience. Telesales, BPO, customer support, real estate or sales experience is an advantage.
• Strong spoken communication and persuasion skills in English and Hindi; a regional language is a plus.
• Confident customer handling, negotiation, follow-up and objection-management abilities.
• Basic familiarity with MS Excel and CRM software, with an interest in real estate and property sales.
• Self-motivated, target-oriented and comfortable tracking calls, qualified leads, appointments, site visits and follow-up effectiveness.