Technical Inside Sales Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position will involve applications engineering and inside sales support.

Key Responsibilities

• Building of relationships with existing and new customers.
• Application engineering to apply products using sound engineering principles.
• Project management of installations in progress, managing schedules/plans to ensure equipment is on-site when needed, creating satisfied and returning customers.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, assisting contractors with wiring and remote troubleshooting.
• Provide integrated application engineering and design support for a wide range of ventilation applications, aiming to provide sustainable products and the latest technologies to meet customer needs.
• Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support and application engineering.
• Responsibilities may include presentations, quotes, submittals, and technical product support.
• Educate and promote CaptiveAire products to users in your market, including conference calls, meetings, organizing presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Provide top-notch customer service and a willingness to go above and beyond.
• Prioritize quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.

Requirements & Tech Stack

• 0-5 years experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willing to travel for various training opportunities.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.
• Must be a “go getter”.

Additional Notes:

• Position will involve extensive formalized training plus work under a mentor.
• Develop skills and gain an understanding of CaptiveAire products, go-to-market strategy, application engineering processes, and business development/sales strategies.

About CaptiveAire

CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork, and HVAC equipment. Our primary purpose is to provide fully integrated, sustainable HVAC Systems. We have been a leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times. Our mission is to provide the highest quality products and service at the lowest possible price. We have a strong commitment to employee development, including continuous education opportunities.