Assistant Operations Manager

Company: SP+, a Metropolis Technologies company

Key Responsibilities

• Assist in the day-to-day management of assigned locations, ensuring operations comply with contractual guidelines and fostering positive client relations.
• Participate in programs aimed at improving client and customer satisfaction.
• Contribute to the development of property-level financial and operational goals.
• Manage day-to-day activities including:
• Ensuring appropriate customer interaction.
• Supervising the completion of evening closing reports.
• Processing bank deposits.
• Scheduling staff.
• Supervising frontline staff (e.g., cashiers, valet attendants, maintenance porters).
• Preparing month-end reports.
• Auditing daily cashier shift reports.
• Monitoring and checking time cards.
• Hiring and training frontline staff.
• Reviewing damage claims.
• Disbursing petty cash.
• Preparing the annual budget.
• Courteously assist customers by answering questions.
• Assist in the maintenance and repair of parking equipment and general maintenance tasks.
• Report accidents, observed or suspected policy violations, safety hazards, or unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, etc.
• Maintain thorough knowledge of garage areas, major streets, landmarks, and freeways in the vicinity.
• Assist Facility Manager with other duties as needed.

Requirements & Tech Stack

• High School Graduate.
• Minimum of six months of parking experience preferred.
• Availability for special shift requirements, including 2nd shift, 3rd shift, and/or weekends, if applicable.
• Possession of a valid state-issued driver’s license with a current address and acceptable driving record.
• Strong oral communication skills: speaks clearly, listens, gets clarification, and responds well to questions.
• Clear and informative written communication skills: able to write clearly and interpret written information.
• Strong customer service orientation and positive attitude.
• Ability to respond to requests for service and assistance courteously and professionally.
• Adaptability: able to adapt to changes in the work environment and deal with change, delays, or unexpected events.
• Sound and accurate judgment.
• Ability to regularly stand, walk, and use hands to handle cash and equipment.
• Occasional ability to sit, climb, or balance.
• Occasional ability to lift and/or move up to 25 pounds.

Compensation & Benefits

• Salary: $25.00 per hour
• Benefits: Eligible employees will participate in medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.