Jr Customer Service Executive
Tata Communications
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- OperationsCADSurveyingStakeholder management
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations13%Stakeholder management7%CAD2%Surveying2%of 119 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About The Company
Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.
Broad Outline of the Role
Responsible for driving day-to-day system and service engineering and operations. This is an operational role within Fibre services to Plan, Design and As-built the Fibre assets in GIS tools, that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Key Responsibilities
- Support Fiber Planning and Design
- Perform Feasibility Analysis
- Update GIS systems with the As-built documents received
- Coordinate with On-shore Field engineers and Suppliers to complete the assigned works on time
- Maintain SLA and FTR 100%
- Maintain self data and customer data secured and without error
- Be active in Customer and internal meetings
- Handle KPIs of the customer
- Prepare and share reports to the customer
- Schedule and present customer calls with slides
Technical Competencies & Requirements
- Knowledge of Telecom network Architecture and its components
- Detailed knowledge of Optical Fiber Network
- Knowledge of Geographical Information System (GIS) and its tools such as Auto CAD, Small world, Arc GIS, etc.
- Detailed knowledge about Fiber planning, Designing, As-builts, Quantity Surveying, and Supplier management
- Good Communication skills for conversations with on-shore / off-shore stakeholders
- Coordinate with Field engineers to ensure actions align with 100% SLA & Quality
- Skills in defining, evaluating, solving, and presenting alternatives to complex engineering problems
- Apply engineering and economic principles while conducting studies and surveys to analyze a technical system or design
Candidates with PMO skills are considered an additional value.
Understanding of the telecommunications industry and its practices/standards regarding fiber construction costs to build an optical network is required.