Spa Associate

About the Role

The Spa Associate at Sheraton Hotels & Resorts provides general spa orientation to guests, offers amenities, answers property-related questions, and escorts guests to and from treatment rooms.

Key Responsibilities

• Provide general spa orientation to guests upon arrival.
• Offer guests amenities such as water, juice, or heated neck pillows.
• Answer questions about general property information and amenities.
• Escort guests to and from treatment rooms.
• Check computer for updates and changes to schedule regularly throughout the day.
• Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
• Dispose of trash and dirty linens in the proper area.
• Secure supplies and equipment at the end of each shift.
• Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Protect company assets.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Perform physical tasks including reaching, bending, twisting, pulling, and stooping.
• Move, lift, or carry objects weighing less than or equal to 10 pounds.
• Stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.

Requirements & Tech Stack

• Computer (for checking schedule updates)

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.