Engine Field Service Technician, Level III

Key Responsibilities

• Technical Service & Field Support
• Diagnose, troubleshoot, and execute complex mechanical and electrical repairs on Cummins engine products and related systems using specialized diagnostic tools and established service procedures.
• Perform scheduled preventive maintenance and inspections in accordance with Cummins service standards.
• Interpret customer concerns, develop troubleshooting plans, validate repairs, and ensure successful restoration of equipment performance.
• Escalate complex technical issues to product specialists or engineering support while maintaining complete troubleshooting documentation.
• Customer Relationship Management
• Build and maintain strong customer relationships by providing professional, responsive, and technically sound service.
• Act as the primary technical contact for assigned customer accounts, providing regular service updates and ensuring timely resolution of maintenance and breakdown activities.
• Identify additional service, maintenance, and aftermarket opportunities that enhance customer value and equipment reliability.
• Support customer satisfaction by proactively communicating repair progress, parts availability, and service status.
• Technical Leadership & Knowledge Sharing
• Coach, mentor, and provide technical guidance to technicians and apprentices to develop technical capability and service excellence.
• Review repair plans, parts requirements, and technical approaches to ensure quality and efficiency.
• Share technical knowledge, field learnings, and best practices to support continuous improvement across the service organization.
• Facilitate regular technical discussions and cross-functional reviews to improve visibility of open service issues and drive timely resolution.
• Service Coordination & Documentation
• Complete service documentation, including service worksheets, inspection reports, warranty claims, quality records, and timesheets using Cummins business systems.
• Prepare technical summaries, service reports, and presentations for critical issue reviews and customer updates.
• Coordinate with internal teams to track open service cases, parts availability, and project status to ensure effective service delivery.
• Maintain accurate service history and documentation to support warranty administration, compliance, and future maintenance planning.
• Health, Safety & Compliance
• Demonstrate leadership in Health, Safety, and Environmental (HSE) practices by conducting job safety assessments (JSA) before commencing work and promoting a strong safety culture.
• Ensure compliance with Cummins safety standards, environmental policies, regulatory requirements, and customer site procedures.
• Report hazards, incidents, and unsafe conditions promptly while implementing appropriate corrective actions.
• Maintain service vehicles, tools, diagnostic equipment, and work areas in a clean, safe, and operational condition.
• Continuous Improvement & Operational Excellence
• Support continuous improvement initiatives by analyzing recurring technical issues and recommending corrective actions.
• Participate in technical training to maintain expertise in Cummins products, emerging technologies, and service practices.
• Collaborate with cross-functional teams to improve service quality, response times, and operational efficiency.
• Contribute to project reviews and critical issue resolution activities by providing technical expertise and performance insights.

Qualifications

• Vocational Diploma, ITI, or Diploma in Mechanical Engineering, Automobile Engineering, Diesel Mechanics, or a related technical discipline.
• Apprentice Trained Engine Technician certification preferred.
• Valid local driving license required.
• Additional certifications in diesel engine diagnostics, power generation, or heavy equipment service are advantageous.
• May require licensing or eligibility to comply with export controls or sanctions regulations where applicable.

Skills

• Advanced engine diagnostics and troubleshooting
• Mechanical and electrical repair of diesel engines and power systems
• Preventive maintenance and field service operations
• Electronic diagnostic and service tool proficiency
• Engine systems analysis and fault isolation
• Technical documentation and warranty administration
• Customer relationship management
• Technical coaching and mentoring
• Project and service coordination
• Presentation and technical reporting skills
• Strong communication and stakeholder management
• Problem-solving and analytical thinking
• Planning and prioritization
• Health, safety, and environmental compliance
• Microsoft Office and service management system proficiency

Experience

• Significant experience in field service, engine repair, or heavy equipment maintenance.
• Expert-level knowledge of Cummins or equivalent diesel engine products and systems.
• Proven experience diagnosing and resolving complex engine failures and technical issues in customer environments.
• Strong customer-facing experience managing service activities and maintaining long-term customer relationships.
• Experience coordinating cross-functional teams, managing critical service issues, and supporting project execution.
• Experience coaching, mentoring, and providing technical guidance to junior technicians is preferred.