Customer Care Representative, Associate
FedEx
Mumbai Metropolitan Region0–2 yrs1h agovia LinkedIn
About the Role
The Customer Care Representative - Associate role involves customer support and hub operations.
Key Responsibilities
- Customer Support
- Hub Operations
- Account Creation
- Basic Process Onboarding
- Bookings
- Providing Quotes
- Inquiry / Enquiry
- Enquiries (Ad Hoc)
- Complaint Handling / Basic Complaint Handling
- Issue Resolution / Basic Issue Resolution
- Case Management
- Service Recovery
- Pro-active Prevention
- Claims Handling
- Escalated Issue Resolution
- Completing defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
- Identifying anomalies and using judgment based on rules and procedures to resolve them.
- Escalating complex issues to senior team members.
Requirements & Tech Stack
- Interpersonal Skills
- Written & Verbal Communication Skills
- Team Working Skills
- Microsoft Office & PC Skills
- Problem Solving Skills
Qualifications
- No specific qualifications are explicitly stated in the provided text.