Implementation Specialist, US

About the Role

Implementation Specialists are key to customer loyalty by transforming onboarding plans into real, working systems for Linnworks. This role requires thinking on your feet, testing ideas, and iterating to find solutions that click for each customer. It's a blend of strategist, technologist, and storyteller, driven by the belief that a great first experience is crucial. The ideal candidate is genuinely curious, comfortable challenging assumptions, and dedicated to finding better ways of doing things. Full product training is provided. Applicants must reside in the Eastern or Central US Time Zones.

Key Responsibilities

• Lead discovery and configuration across channels, inventory, shipping, and automation.
• Assist clients with cleaning and importing product and order data (CSV/XLSX).
• Troubleshoot integration issues, escalating with clear, reproducible detail.
• Maintain project timelines in Salesforce and create client-facing documentation.
• Provide client insights to the Product, Sales, Engineering, and wider teams.

Requirements & Tech Stack

• Experience with Salesforce (CRM).
• Experience with Asana (project management).
• Experience with other standard Office applications.
• Good understanding of working with and manipulating data in CSV and Excel (XLSX) files.
• Experience with an Order Management System (OMS), Product Information Management (PIM), ERP, ecommerce marketplace/storefront (e.g. Shopify, Amazon Seller Central, TikTok Shop, WooCommerce), or fulfilment platform is strongly preferred.
• Broader e-commerce sector experience is also strongly preferred.

Qualifications

• Track record of strong performance in a previous role.
• At least 6–12 months in a customer-facing role (e.g., ecommerce operations, customer support, onboarding/implementation, account management, or product/development).
• Preferred: experience with Linnworks or a similar order/inventory management platform (OMS, PIM, ERP, marketplace, or fulfilment).
• Preferred: background in e-commerce, SaaS, or a cloud application environment.
• Technically minded, with a basic understanding of APIs and how systems connect and exchange data.
• AI-curious: keen to explore how AI-assisted tools can drive efficiency in documentation, meeting notes, and daily work.
• Natural teacher: ability to explain complex systems to non-technical users, ensure understanding, and adjust approach.
• Excellent written and verbal English language skills.
• Confident, clear communicator: comfortable running customer calls, status updates, and internal presentations.
• Strong organizational and time-management skills, with the ability to prioritize and switch tasks under pressure.
• Decision-making and strategic thinking skills.
• Ability to work effectively as part of a team, including distributed, cross-time-zone teams and customers.
• Experience training, coaching or enabling others (formal or informal).
• Trustworthy & responsible, flexible, stress-tolerant.
• Helpful attitude, capable of asking and accepting help.
• Quick learner, naturally curious, and always testing new ideas.
• Continuous-improvement mindset: comfortable challenging assumptions.
• Entrepreneurial mindset: self-motivated, resourceful, innovative, collaborative, and committed.
• Proactive, problem-solving mindset.
• Understanding of project and task management.
• Curiosity about how order/inventory management and e-commerce operations work end-to-end.