Care Management Associate
CVS Health
Austin, TX0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Customer serviceMedical terminologyExcelMicrosoft Office
- Work
- On-site in Austin
- Pay
- $18.5–$38.82 an hour
- Skill demand
- Microsoft Office32%Customer service31%Excel29%Medical terminology19%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 2, 2026 · still open
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Job Title: Care Management Associate
About the Role
We are seeking a detail-oriented and compassionate Care Management Associate to support the delivery of high-quality, cost-effective healthcare services. In this role, you will work closely with nurses, care managers, providers, and members to coordinate care, identify healthcare needs, and ensure timely access to appropriate services.
Key Responsibilities
- Review and triage care management referrals and tasks.
- Coordinate healthcare services and support implementation of care plans.
- Identify members who may benefit from case management, disease management, or specialty programs.
- Monitor admissions, discharges, and ongoing cases to ensure appropriate care coordination.
- Communicate with healthcare providers, members, and internal teams to support positive outcomes.
- Maintain accurate documentation and member records in multiple systems.
- Research and resolve case-related and healthcare service issues.
- Support quality, compliance, and regulatory standards while protecting member confidentiality.
Requirements & Tech Stack
- Strong customer service and communication skills, especially over the phone.
- Knowledge of basic medical terminology and healthcare concepts.
- Excellent organizational skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Outlook, Teams, Excel, and Word.
- Ability to work collaboratively in a fast-paced, multidisciplinary environment.
- High school diploma or equivalent.
Preferred Qualifications
- Experience in healthcare, care coordination, case management support, insurance, or a related field.
- Call center experience.
Work Schedule
- Monday – Friday 11:30 am to 8:00 pm EASTERN
- Anticipated Weekly Hours: 40
- Time Type: Full time
Compensation
- Pay Range: $18.50 - $38.82 per hour.
- This pay range represents the base hourly rate. Actual salary offer will depend on experience, education, geography, and other relevant factors.
- Eligible for CVS Health bonus, commission, or short-term incentive program.
Benefits
- Eligible for a comprehensive benefits package designed to support physical, emotional, and financial well-being.
- Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources (based on eligibility).