Transportation Representative, GSF MENA, ANow

About the Role

The Network Operations Center (NOC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network, supporting multiple geographies like NA, India, and EU. It ensures timely pick-up and delivery of freight and resolves exceptions, keeping stakeholders informed. The NOC also analyzes network exception trends to automate processes or propose improvements, involving network monitoring and data analysis. The NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and its ability to serve customers on time.

A Trans Ops Representative at NOC facilitates information flow between stakeholders (Trans Carriers/Hubs/Warehouses) and resolves issues impacting customer experience and business continuity. The role works across two verticals: Inbound Operations (Vendor/Carrier/FC relationship, ensuring timely freight pick-up and delivery) and Outbound Operations (FC/Carrier/Carrier Hub relationship, ensuring timely delivery of customer orders). The representative provides timely issue resolution by researching internal tools and making real-time decisions.

Key Responsibilities

• Facilitate flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses).
• Resolve potential issues impacting customer experience and business continuity.
• Address potential issues occurring during the lifecycle of pick-up to delivery (Inbound Operations).
• Address potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises (Outbound Operations).
• Provide timely resolution to issues by researching and querying internal tools and taking real-time decisions.
• Ideate process improvements and drive them to conclusion.
• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Systematically escalate problems or variance in information and data to relevant owners and teams, and follow through on resolutions.
• Create narratives outlining weekly findings and variances to goals, and present these findings in a review forum.
• Provide real-time customer experience by working in a 24*7 operating environment.

Requirements & Tech Stack

Basic Qualifications:

• Bachelor's degree

Preferred Qualifications:

• Knowledge of SQL

Qualifications

• Ability to analyze data and notice trends.
• Ability to drive Customer Experience without compromising on time.
• Basic understanding of Logistics.
• Clear communication skills, both written and oral.