Junior Customer Support

About the Role

Join Eupry's growing U.S. team as a full-time Junior Customer Support in Raleigh, North Carolina. This role offers a unique opportunity to kick-start your career in the life science industry, with potential for training and onboarding at the European Headquarters in Denmark. You will play a pivotal role in building the culture of Eupry's brand-new U.S. office.

Key Responsibilities

• Provide exceptional assistance and guidance to customers, ensuring a seamless experience with products and services.
• Respond to customer inquiries via phone and email in a timely and accurate manner.
• Troubleshoot and report product malfunctions.
• Collaborate with internal teams to ensure correct information is delivered to customers.
• Help foster a supportive and positive team culture in the Raleigh office.
• Work cross-functionally to maintain clear and effective communication.
• Uphold the highest standards of support.

Requirements & Tech Stack

• Fluency in English.
• Strong problem-solving skills and attention to detail.
• Service-minded with a strong sense of responsibility and ownership.
• Ability to make decisions independently and document reasoning.
• Self-motivated and enjoys being part of a team.
• Ability to stay calm under pressure.

Qualifications

• Prior experience in a customer-facing role is a plus.
• Technical understanding of WiFi or IoT solutions is considered an advantage.
• Additional languages are a plus.
• Must be authorized to work in the U.S.

Opportunity for a two to four weeks trip to the European Headquarters in Denmark for training and onboarding.