Retail Associate

About the Role

This role involves performing customer service, sales, cashiering, stocking, sorting, inventory management, sizing, color coordination, and cleaning activities in a retail store environment.

Key Responsibilities

• Receive donations: greet donors, accept and unload donated materials, enter customer general information into a smart device, and thank donors.
• Processing: sort, separate, and hang clothing and household items. Sort, test, clean, and mark small appliances, housewares, shoes, seasonal items, and other merchandise.
• Cashiering: Conduct sales transactions and maintain control of cash and credit card transactions by following proper procedures for voids, discounts, refunds, checks, and credit card payments.
• Cleaning duties: Maintain cleanliness of bathrooms, floors, shelves, windows, break room, store fixtures, fitting rooms, dock area, store exterior, and merchandise counters. Report issues requiring maintenance repairs.
• Customer service activities: Provide customer assistance, price merchandise, assist in fitting rooms, offer recycling bags, explain store operations, and utilize sales techniques to enhance store sales and community image.
• Able to work a flexible schedule, including nights and weekends.

Requirements & Tech Stack

• Equipment, Machines, and Tools: Cash register, pricing and tagging materials, box cutters, merchandise movement and storage containers.
• Technology: Experience with electronic devices (e.g., smart devices like phones or tablets for data entry).

Qualifications

• Education: High school diploma or equivalent, or a combination of education and experience.
• Experience: 6 months of related experience or training is highly desirable.
• Skills:
• Excellent customer service skills.
• Prior cashiering experience is a plus.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Competencies:
• Interpersonal Skills
• Oral Communication
• Written Communication
• Safety and Security
• Attendance/Punctuality
• Ethics
• Organizational Support
• Language: Bilingual (English/Spanish) is a plus, but not required.
• Physical Demands:
• Regularly required to stand and/or walk for long periods.
• Ability to use hands to finger, handle, or feel.
• Ability to reach with hands and arms.
• Ability to stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 20 pounds.
• Must be able to push/pull rolling carts weighing up to 530 pounds with assistance.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.