CAM(Accounts +Client handling)
NoBrokerHood
India0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- OperationsOnboardingStakeholder managementData visualizationExcelMicrosoft Office
- Work
- On-site in India
- Pay
- Not stated by the employer.
- Skill demand
- Stakeholder management57%Operations56%Data visualization24%Onboarding13%of 99 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
The Central Account Manager (Control Tower) is responsible for managing client accounts for residential and commercial communities, ensuring seamless service delivery, ERP data accuracy, and high client satisfaction through centralized monitoring and coordination. This role involves managing client escalations, overseeing operational reporting, and collaborating with cross-functional teams to enhance service quality and ensure smooth ERP operations.
Key Responsibilities
Client Servicing & Relationship Management
- Manage end-to-end client relationships for assigned residential and commercial properties.
- Ensure consistent and high-quality service delivery in line with client expectations.
- Conduct periodic review calls and meetings with client representatives (RWA members, facility managers, etc.).
- Track client satisfaction and maintain target Net Promoter Scores (NPS).
- Build long-term relationships to ensure renewal, retention, and advocacy.
ERP & Operations Management
- Oversee ERP operations for societies, including billing, complaint management, reports, and user support.
- Monitor ERP data accuracy, timely ticket resolution, and SLA adherence.
- Coordinate with internal operations, technical, and service teams to address client issues efficiently.
- Support onboarding of new societies and ensure smooth ERP setup and handover.
Control Tower Coordination
- Act as a central escalation point between clients and regional operations teams.
- Identify recurring service gaps and work with internal stakeholders to implement corrective measures.
- Monitor real-time dashboards for service performance, ticket trends, and issue closure rates.
- Maintain detailed documentation of client feedback, escalations, and resolutions.
Reporting & Governance
- Prepare and share timely reports on account health, SLA performance, and ERP data accuracy.
- Track and report key service metrics, including ticket turnaround time (TAT) and uptime compliance.
- Ensure all internal reporting and documentation meet company standards.
Key Performance Indicators (KPIs)
- Client Retention Rate
- NPS (Customer Satisfaction Score)
- SLA Compliance & Issue Resolution TAT
- ERP Accuracy and Uptime
- Timely Reporting & Data Quality
Requirements & Tech Stack
- ERP systems for society or facility management
- Proficiency in MS Excel and MS Office tools
Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field.
- 0–2 years of experience in client servicing, account management, or operations.
- Strong communication, coordination, and problem-solving skills.
- Customer-centric mindset with the ability to manage escalations professionally.
- Ability to multitask and manage multiple client accounts simultaneously.
Personal Attributes
- Proactive and solution-oriented approach.
- Strong ownership and accountability mindset.
- Excellent interpersonal and negotiation skills.
- Ability to work in a fast-paced, dynamic environment.