Patient Registration Rep, Emergency Room

About the Role

This position is in our Emergency Room in Brownstown, a fast-paced environment. Teamwork and communication are imperative. This is a part-time position with approximately 20 hours per week.

Role Overview

As a Patient Registration Rep, you will be the first point of contact for patients, ensuring a welcoming and efficient experience. You will handle patient registration, insurance verification, and cash collections, while advocating for patient needs. Your role is crucial in creating a positive first impression and ensuring smooth access to healthcare services.

Key Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and handle cash collections.
• Update patient registration and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Schedule & Location

• This position requires every other weekend and rotating Holidays.
• The shift is 7 PM - 3:30 AM, and may include midnight (10:30 PM - 7 AM) coverage if needed.
• Location: Emergency Room in Brownstown.

Requirements & Tech Stack

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Preferred Qualifications

• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training/experience and ICD-10 medical terminology experience.