Repossession Specialist

About the Role

To coordinate the repossession process and disposition of property (e.g., cars, boats, motorcycles, airplanes, etc.) that serves as collateral on Navy Federal loans. Serve as point of contact and subject matter expert regarding section functions, systems, policies and/or procedures. Work is performed under moderate supervision.

Key Responsibilities

• Coordinate all aspects of the repossession process.
• Remain familiar with payment methods available to members (e.g., direct remittance, recurring deposits, Western Union Quick Collect, Speed Pay, etc.).
• Communicate to members, co-makers, and/or joint owners on all aspects of the repossession process.
• Prepare all documents required to initiate the repossession process.
• Contact insurance companies for payoffs; send Letters of Guarantee, monitor for payments, and send titles to insurance companies.
• Serve as point of contact for internal departments regarding repossessions.
• Select repossession agents and negotiate fees for repossession.
• Document all member-related contact in the Repossession Tracker and in other applicable systems throughout the repossession process.
• Process impound notices by contacting tow companies; negotiate fees, obtain vehicle condition, reason for impoundment, and documents needed to recover the collateral.
• Monitor and ensure updates are provided by repossession agents; assist agents with skip tracing to locate collateral as needed.
• Recommend accounts to skip companies and/or License Plate Recognition staging if unable to locate.
• Recommend accounts to be returned to LCR, or Bankruptcy if unable to locate.
• Submit requests for required letters for redemption/reinstatement; ensure letters are accurate and mail them in accordance with State regulations to members.
• Assist members with reinstatement or redemption of their vehicle; contact the agent or auction to have the vehicle released to the member.
• Prepare documents to submit to the Department of Motor Vehicles to process a repossession title or to sell the collateral.
• Maintain an overall quality assurance audit rating of 90%.
• Determine floor price and send required documents to auction; release vehicles for sale in Auto IMS.
• Receive auction bids through various communication channels (e.g., email, telephone, fax, Auto IMS, etc.); determine if auction offer can be accepted and that the number of bids aligns with State requirements; determine if counting the bid will be required, or decline the offer and request that the vehicle be run on the next sale date.
• Review and process sale proceeds with the accounting department to ensure funds are applied properly to the member's account.
• Submit requests to reduce interest rates to "0" on open book loans with a deficiency balance.
• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and Navy Federal policies and procedures.
• Maintain records of repossessions and prepare reports for management.
• Track and reconcile expenses with general accounting incurred during the repossession process.
• Perform other duties as assigned.

Requirements & Tech Stack

• Database, word processing, and spreadsheet software skills.
• Familiarity with the repossession process and related regulations and procedures.

Qualifications

• Working knowledge of applicable federal and state laws, rules, and regulations (e.g., Fair Debt Collection Act, Fair Credit Reporting Act, etc.).
• Experience in the collection of delinquent loans.
• Experience using auditing/accounting principles and methods, preferably in a financial institution.
• Experience in financial counseling, negotiating, and explaining decisions to members.
• Experience in financial transaction/processing related responsibilities.
• Experience working with all levels of staff, management, stakeholders, and vendors.
• Ability to describe and discuss mechanical conditions of automobiles.
• Ability to comprehend, analyze, interpret, communicate, and apply government and financial industry regulations, related principles and practices, and company instructions, procedures, and policies.
• Ability to work independently and in a team environment.
• Effective member/customer service skills.
• Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
• Effective skill assimilating information, analyzing facts, and developing logical conclusions.
• Effective skill performing mathematical calculations and working accurately with numbers.
• Effective skill exercising initiative and using good judgment to make sound decisions.
• Effective skill building effective relationships through rapport, trust, diplomacy, and tact.
• Effective skill interacting tactfully and effectively in difficult situations.
• Effective skill to influence, negotiate, and persuade to reach agreeable exchange and positive outcomes.
• Effective research, analytical, and problem-solving skills.
• Effective organizational, planning, and time management skills.
• Effective verbal, interpersonal, and written communication skills.

Desired Qualifications

• College level courses with concentration in Accounting, Finance, Business, or related field.
• Knowledge of the remarketing industry.
• Familiarity with Navy Federal products, services, processes, policies, and procedures.

Hours

• Monday - Friday, 9:00AM - 5:30PM CST
• Monday - Friday, 10:00AM - 6:30PM EST

Location

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602