Account Specialist

About the Role

Labcorp is seeking a Customer Service Account Specialist to join our team in Burlington, NC.

Work Schedule: Monday - Friday 8:00 AM - 5:00 PM

Key Responsibilities

• Act as a liaison between Labcorp and clients/patients.
• Resolve routine customer requests via inbound/outbound calls or the internet.
• Communicate with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of solutions.
• Provide additional customer education and information.
• Qualify and establish inbound new customers.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results accurately and in a timely manner.
• Review test forms for accuracy and report discrepancies.
• Participate in activities to improve customer satisfaction and business performance.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Requirements & Tech Stack

• High School Diploma or GED
• 3 months or more of customer service experience
• Proficient with Microsoft Office programs
• Strong communication skills (written and verbal)
• High level of professionalism and a strong customer service orientation
• Ability to work independently and within a team environment
• High level of attention to detail with the ability to prioritize and multitask
• Ability to work in a fast-paced production environment and meet established turn-around times
• Ability to handle physical requirements of the position
• Flexibility to work overtime or other shifts depending on business needs

Preferred Qualifications

• Associate’s degree
• 3 months or more of contact center or call center environment experience
• 3 months or more of healthcare industry experience (e.g., physician's office, hospital)
• Experience with Salesforce.com and/or Laboratory Information Systems