Site Reliability Engineer 2

About the Role

Oracle brings together data, infrastructure, applications, and expertise to power industry innovations and life-saving care, with AI embedded across products and services.

Key Responsibilities

• Provide cloud operations for Oracle National Security Realms.
• Act as an escalation point for junior Site Reliability Engineers during complex or high-impact incidents.
• Manage and execute complex manual Change Management tickets.
• Support the onboarding of new services and tools, ensuring operational readiness and proper integration.
• Provide mentorship and training to SREs to build team capability and confidence.
• Create and maintain clear, useful documentation for operational processes and system support.
• Identify areas of manual work and drive automation to reduce toil and improve efficiency.
• Automate tasks to enable continuous delivery and ensure continuous availability with minimal human overhead.
• Recognize unsafe or inefficient practices and work with teams to design safer, more effective solutions.
• Complete change requests to enable new functionality and maintain realm compliance.
• Ensure timely resolution of incidents, service requests, and change requests.
• Collaborate with global service and engineering teams.
• Define and drive change management, continuous integration, and deployment best practices.
• Help create and maintain real-world production architectures, scalability, and system design.
• Use a methodical approach to troubleshoot large, complex, interconnected systems.
• Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence.
• Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services.
• Design and develop designs, architectures, standards, and methods for large-scale distributed systems.
• Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Requirements & Tech Stack

• Linux and Unix operating systems
• Docker, Kubernetes, and Terraform
• Scripting languages such as Shell, Perl, Python, Java, and Go
• Familiarity with core protocols (DNS, DHCP, HTTP, TCP)
• Deep knowledge of Linux internals and host-based networking
• Familiarity with configuration management solutions such as Chef, Puppet
• Experience with devising, managing, and extending monitoring solutions for large-scale environments.
• Knowledge of cloud computing concepts
• Experience executing tasks under change management procedures.
• Experience resolving auto-cut and manual alarms following runbooks.
• Specific experience working with deployment of AI infrastructure to include clustered GPUs, LLM deployment and maintenance, and understanding of model integration for customer solutions.

Qualifications

• Technology-related bachelor’s degree and/or equivalent work experience.
• A desire to learn and keep up with modern technologies.
• Proficient with writing services/task automation in Python, Bash, Ruby, Perl, JavaScript, or Java.
• Experience working in a mission-critical environment (Operations, Technical Support, NOC etc).
• Proficient with communication skills (writing, organization, learning exchange).
• A focus on customer satisfaction.
• Citizenship/location requirements: US Citizenship, U.S. Citizenship and possess and maintain TS/SCI w/Poly security clearance, reside in Austin, TX or Reston, VA.
• Note: This role involves a 24/7 shift rotation with on-call duties, including nights, weekends, and public holidays.