Clinical Operations Associate

About the Role

Seeking a highly organized, personable, and proactive professional to support clinical operations within a fast-paced outpatient behavioral health setting. This role requires exceptional executive functioning skills, strong interpersonal communication, and the ability to manage multiple priorities while maintaining professionalism, compassion, and attention to detail.

Key Responsibilities

• Coordinate day-to-day clinical and administrative operations within the outpatient program.
• Manage scheduling, calendars, communication, and workflow organization for staff and clients.
• Maintain professional documentation and records in compliance with CARF, HIPAA, and state standards.
• Serve as a point of contact for clients, families, and team members with professionalism and empathy.
• Support intake coordination, assessments, and client onboarding processes as needed.
• Utilize Outlook, Google Calendar, Microsoft Office, and related systems for scheduling, communication, and operational tracking.
• Assist with maintaining efficient office operations, organization, and administrative systems.
• Coordinate group schedules, programming logistics, and related operational tasks.
• Collaborate with multidisciplinary clinical staff to ensure continuity of care and smooth program operations.
• Support project management initiatives and administrative follow-through.
• Maintain a clean, organized, and professional work environment.
• Perform additional administrative and client care duties as assigned.

Requirements & Tech Stack

• Proficiency in Microsoft Office Suite, Google Workspace, Outlook, calendar management systems, and electronic documentation platforms.
• Strong documentation and record-keeping abilities.
• Ability to maintain confidentiality and comply with HIPAA standards.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience considered.
• Strong executive functioning skills with the ability to prioritize tasks, manage schedules, and oversee multiple responsibilities simultaneously.
• Excellent organizational, time management, and problem-solving abilities.
• Exceptional oral and written communication skills.
• Professional, compassionate, and client-centered demeanor.
• Strong interpersonal and relationship-building skills with clients, families, and multidisciplinary teams.
• Experience in behavioral health, healthcare administration, outpatient treatment, or client coordination preferred.
• Ability to work independently while also collaborating effectively within a team environment.
• Detail-oriented.