Assistant Store Manager

About the Role

The Assistant Store Manager is the first-line representative to William Warren Properties customers in the Store Manager’s absence. This position is responsible for maintaining the daily operations of a site and provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service. The Assistant Manager may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty.

Key Responsibilities

• Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.
• Become a subject matter expert on self-storage and explain it to customers.
• Assist customers during challenging times.
• Manage all aspects of the rental process, including:
• Converting a sale
• Taking payments
• Selling merchandise
• Offering insurance
• Assisting customers with truck rentals (at some locations)
• Participating in collecting past-due accounts
• Manage operational activities, such as:
• Inspecting stores daily, including lock checks
• Maintaining an impeccable facility
• Performing minor maintenance and custodial duties
• Cleaning vacated units on a timely basis
• Contacting vendors for routine maintenance repairs
• Accurately handling cash, balancing receipts, posting payments, and processing bank deposits
• Going to the post office

Requirements & Tech Stack

• Access to a mobile vehicle & valid driver's license
• Authorized to work in the U.S.
• Cash Handling experience required
• Must be available on weekends
• Ability to walk, bend, stand, and stoop frequently
• Ability to lift up to 35 lbs. frequently
• Ability to push up to 50 lbs. frequently
• Ability to lift above head frequently
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
• Ability to communicate in written and verbal format frequently
• Regular and consistent attendance at the assigned location is required.

Qualifications

• Preferred 1+ years in Customer Service/Sales experience
• Preferred previous Assistant Store Manager experience in Self-Storage or retail/hospitality industry
• Preferred High School Graduate
• Tech Savvy is a plus
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry preferred
• Positive, outgoing personality
• Strong desire to learn new things

Compensation

• $17.00 - $18.00 per hour
• Competitive Bonus Potential

Additional Perks For Eligible Employees

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building Events & Activities
• Employee Assistance Program
• Pet Insurance