Pharmacy Intern Grad

About the Role

Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions, and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies, and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management, and enhance customer experience.

Key Responsibilities

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Develops strong relationships with valuable customers by anticipating their needs and proactively offering services.
• Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g., patient consultation, medication management, drug therapy reviews).
• Performs retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness.

Operations

• Counsels patients and answers their questions regarding medicine usage, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
• Refers to medical providers as needed to ensure medication is taken correctly and health needs are addressed.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.
• Ensures the pharmacy operates in accordance with regulations, company policies, and standards.
• Assists the pharmacy manager with establishing procedures that promote the efficient workflow of the pharmacy.
• Responsible for the opening and closing of the pharmacy and shift change duties.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, and StoreNET.
• Proposes and implements enhancements to pharmacy systems to further promote productivity.
• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections.
• Follows up with insurance companies and medical providers and participates in 3rd party audits.
• Follows up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and allergies.
• Suggests alternative medications and answers medical provider questions.
• Assists and supports the pharmacy manager in analyzing performance data, including pharmacy financials, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
• Reviews KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develops and maintains good relationships with the local medical community, including physicians, nurses, and other healthcare providers.
• Participates in community outreach activities to promote the pharmacy business and enhance growth opportunities.
• Partners with Central Pharmacy Operations for customer registration and 3rd party reviews.
• Assists with resolving customer issues to support Well Experience locations.
• In virtual environments, conducts virtual product review by following specific company procedures and guidelines.

People & Performance Management

• Assists the Pharmacy Manager with staff hiring and training.
• Reinforces the direction of the Pharmacy Manager in staff performance by coaching and providing constructive feedback.
• Monitors customer service and fosters employee development.
• Promotes teamwork and motivates team members by establishing expectations, monitoring and recognizing progress, and fostering a shared vision.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy-related journals, company publications, and communications.
• Maintains awareness of developments in retail and management.
• Pursues best practices that would enhance performance.
• Obtains necessary certifications, education credits, and training such as People Plus Learning modules as required by the Company.
• Seeks professional development by monitoring one’s performance, soliciting constructive feedback, and leveraging the pharmacy manager and store manager as mentors and coaches.

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Requirements & Tech Stack

• Intercom Plus
• StoreNET
• People Plus Learning

Qualifications

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.