Summer 2027 Internship Pathway

About the Role

Lumen Technologies is seeking interns for the Enterprise Knowledge & Intelligence Systems pathway as part of their Summer 2027 Internship Program. This 10-week paid program offers meaningful work, mentorship, professional development, and networking opportunities.

Your Impact

In this role, you will help research, organize, connect, govern, and activate information to make it easier for people and AI systems to find, understand, and use. Assignments may involve:

• Researching and synthesizing complex information to support business decisions, customer needs, strategic initiatives, legal or policy work, and emerging technology efforts.
• Improving the structure, governance, sharing, and maintenance of knowledge, content, policies, playbooks, and information.
• Supporting AI-enabled knowledge systems, enterprise search, content platforms, knowledge repositories, or agent-ready information.
• Creating resources, communications, learning content, or sales enablement materials to help employees and customers find and apply information.
• Analyzing information flows and collaborating with teams across security, governance, AI, sales, transformation, legal, HR, and other functions to enhance access, usability, consistency, and decision-making.

What You May Work On

• Conduct research and synthesize complex information to support business decisions, customer needs, strategic initiatives, legal or policy work, and emerging technology efforts.
• Improve how knowledge, content, policies, playbooks, and information are structured, governed, shared, and maintained.
• Support AI-enabled knowledge systems, enterprise search, content platforms, knowledge repositories, or agent-ready information.
• Create resources, communications, learning content, or sales enablement materials that help employees and customers find and apply the right information.
• Analyze information flows and partner with teams across security, governance, AI, sales, transformation, legal, HR, and other functions to improve access, usability, consistency, and decision-making.

Requirements & Tech Stack

We are seeking students who are energized by solving problems, asking questions, and continuously learning. Successful candidates often demonstrate:

• Strong analytical and critical-thinking skills.
• Curiosity and a desire to explore, research, and understand complex topics.
• Ability to synthesize information and identify what is most relevant for different audiences.
• Clear written and verbal communication skills.
• Strong organization, attention to detail, and sound judgment.
• Comfort learning new technologies, information platforms, and AI-enabled tools.
• Collaboration, stakeholder engagement, initiative, adaptability, and a growth mindset.

Prior experience with research, writing, content management, knowledge systems, information architecture, policy, learning resources, communications, AI tools, or documentation will be especially beneficial.

Qualifications

• Must be enrolled at an accredited college or university at the time of the internship.
• Primarily seeking rising seniors graduating between August 2027 and June 2028.
• Students graduating in 2029 may also be considered.
• Students from a variety of academic backgrounds are encouraged to apply, including:
• Information Science, Information Systems, Knowledge Management, or Library & Information Science.
• Communications, Journalism, English, Technical Writing, Marketing, or Education.
• Business Administration, Human Resources, Organizational Leadership, Legal Studies, Public Policy, Political Science, or Social Sciences.
• Computer Science, Data Science, Artificial Intelligence, or Engineering.
• Students from other disciplines who enjoy research, synthesizing information, solving problems, and helping others make informed decisions are also encouraged to apply.

Compensation

• Intern pay ranges: $26–$46 per hour.
• Compensation is based on academic level, role classification (technical vs. non-technical), experience, and geographic location.