Customer Contact Comms Associate, Voice
Accenture
Navi Mumbai1–3 yrs2h agovia Naukri
This job at a glance
- Who can apply
- 1–3 years of experience
- Must know
- Customer service
- Work
- On-site in Navi Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service64%of 102 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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About the Role
- Aligned with the Customer Support vertical.
- Managing and resolving customer queries.
- Handling escalations and complaints from dissatisfied customers.
- Providing resolutions.
- Responsible for closing faults and complaints within SLAs.
Key Responsibilities
- Solve routine problems, largely through precedent and referral to general guidelines.
- Interactions will be within your own team and with your direct supervisor.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Decisions made will impact your own work.
- Work as an individual contributor as part of a team with a predetermined, focused scope of work.
- May require working in rotational shifts.
Requirements & Tech Stack
- Omnichannel
- Customer Service
- Chat
- Typing
Qualifications
- Any Graduation