Content Analyst

About the Role

This role is for a Content Analyst to support the day-to-day management of APAC Real-Time Reference Data, with a focus on Fixed Income markets across Australia, Singapore, Philippines, Fiji, and other APAC regions. This role is ideal for an individual with a foundational understanding of financial markets who is eager to develop deeper product, market, and operational expertise. The successful candidate will work closely with analysts, Team Leads, and cross-functional teams to ensure high data quality, support client requirements, and contribute to process improvement and automation initiatives.

Key Responsibilities

• Support daily operations related to APAC Real-Time Reference Data.
• Monitor assigned workflows, queues, and service requests to ensure timely and accurate completion.
• Maintain high standards of productivity, accuracy, timeliness, and data quality.
• Investigate data issues, customer queries, and operational incidents, escalating where appropriate.
• Collaborate with internal stakeholders and support teams to resolve data-related queries.
• Assist with root cause analysis and identification of recurring issues and trends.
• Contribute to process simplification, standardization, and continuous improvement initiatives.
• Create and maintain process documentation, procedures, and training materials.
• Prepare operational reports, dashboards, and management information.
• Support automation, AI, and digital transformation initiatives.
• Build knowledge of Fixed Income, Foreign Exchange, and reference data workflows.
• Take ownership of assigned activities and deliver within agreed timelines.

Requirements & Tech Stack

• Basic to good understanding of Fixed Income markets.
• Strong analytical, problem-solving, and investigative skills.
• Excellent attention to detail and commitment to data quality.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in: Microsoft Excel, PowerPoint, Outlook, Word.
• Strong teamwork, accountability, and learning agility.
• Flexibility to work in a shift-based environment, including night shifts if required.

Desirable Skills

• Knowledge of Reference Data, Market Data, or Financial Instruments.
• Exposure to Power BI, Power Automate, Power Apps, Python, SQL, or similar automation and reporting tools.
• Experience using AI tools, Copilot, Generative AI, or AI-assisted solutions to enhance productivity and process efficiency.
• Basic Python skills for data analysis, automation, or reporting.
• Experience with operational queues, service requests, incident management, or customer support environments.
• Interest in process improvement, automation, and digital transformation.

Qualifications

The ideal candidate demonstrates:

• Learning Agility – Quickly learns new products, processes, and systems.
• Ownership – Takes responsibility and follows through on commitments.
• Customer Focus – Understands the importance of data quality and timely resolution.
• Attention to Detail – Consistently delivers accurate and high-quality work.
• Problem Solving – Investigates issues thoroughly and identifies effective solutions.
• Adaptability – Remains effective in a changing operational environment.
• Continuous Improvement Mindset – Identifies opportunities to improve processes and reduce manual effort.
• Innovation Mindset – Embraces automation, AI, and technology-driven solutions to improve business outcomes.