Digital Transformation Intern

About the Role

Interns will gain knowledge and experience through exciting and real-life learning opportunities within DTNA organizations. DTNA internships begin each summer in May or June. This position is open to applicants who can work in (or relocate to) Detroit, MI US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria. The schedule is Hybrid (4 days per week in-office / 1 day remote).

Key Responsibilities

• Support end-to-end delivery of IT and data initiatives - Assist with new IT projects and development tasks by gathering user requirements, mapping current and future workflows, creating basic wireframes/mockups, and collecting/validating data to support development, testing, and deployment activities.
• Hands-on AI agent prototyping and build support - Contribute directly to departmental AI initiatives by helping design, prototype, and iterate AI assistants/agents. Translating business problems into agent workflows (intents, conversation paths, escalation/hand-off, success criteria), drafting and refining prompts, system instructions, and tool-use patterns, building prototypes using tools like Copilot Studio.
• Supporting experimentation LLM platforms (OpenAI, Claude, Bedrock) for comparison testing and prompt strategy, assisting with identifying source documents, FAQs, preparing content for retrieval-based experiences, creating test plans and running structured evaluations for accuracy, completeness, and consistency, testing, quality, and continuous improvement, execute functional test cases for new features (including AI-assisted features) and document results, validate AI outputs and help tune responses.
• Documentation and knowledge management (including AI solutions) - Help write and maintain project and operational documentation (requirements, data flows, application logic, dependencies, SOPs). Contribute to AI documentation such as use cases, prompt patterns, evaluation results.
• Cross-functional collaboration and project support - Work with business analysts, technical analysts, developers, data engineers, data scientists and business partners during planning and implementation. Support project tracking with status updates and action items.
• Operational support (IT Service Management) - Assist with monitoring and managing support tickets in the IT ticketing system (triage, routing, communication, and follow-up).
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs.

Requirements & Tech Stack

• Must be currently enrolled in a Bachelor’s program or higher from an accredited college/university OR have recently graduated within 1 year of the position start date (May/June).
• Analytical and critical-thinking skills to identify patterns, solve problems, and support data-driven decisions.
• Strong written/verbal communication with the ability to explain issues, solutions, and project status clearly.
• Experience with data visualization (Power BI preferred).
• Database/query familiarity (SQL and/or Oracle).
• Familiarity with Microsoft 365 tools (Outlook, Excel, Word, PowerPoint, Teams/SharePoint).
• AI/LLM fundamentals (required):
• Understanding of generative AI concepts (prompting, context windows, hallucinations, grounding).
• Ability to evaluate output quality and iterate toward improvement.
• Awareness of responsible AI considerations (privacy, security, sensitive data handling, bias).
• Experience with Azure OpenAI/Copilot Studio preferred.
• Familiarity with Claude (or comparable LLMs) and differences in behavior/strengths preferred.
• Basic automation concepts (Power Automate or similar).
• Areas of study - Computer Science, Data Science, Artificial Intelligence preferred.
• Strong oral and written communication skills.
• Solid organizational skills.
• Creative mindset.
• Interpersonal skills and ability to work in a team environment.

Qualifications

• Interns must work in accordance with DTNA’s core values of passion, respect, integrity and discipline.
• The DDC IT Department supports critical business operations across manufacturing, logistics, governance, security, development, and data analytics.
• The Shop Floor Operations team maintains stable IT systems for 24/7 production, supporting assembly and machining environments.
• The Logistics IT team supports applications used in internal and external warehouse operations, with a focus on service delivery, operational performance, and risk mitigation.
• Governance and Security are embedded across all work to ensure compliance and protect our systems and data.
• Data Analytics and Development drive innovation through custom solutions incorporating automation (including RPA), application creation and enhancements, and data solutions.
• The Digital Transformation Intern will support real-world initiatives that modernize processes and improve efficiency including AI initiatives.
• Interns will gain exposure to the full IT lifecycle from intake and procurement through delivery, governance, and compliance while working alongside experienced professionals.
• Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.
• Salary placement is determined by your anticipated graduation year and ranges between $21 - $29 per hour.
• Benefits include: Professional development and networking events, including resume reviews/mock interviews, Housing and transportation stipend, Employee resource groups, Event ticket offering (based on corporate availability), Company social events.
• This position is not open to Visa sponsorship or to existing Visa holders.
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application.
• Final candidate must successfully complete a criminal background check.
• Final candidate may be required to successfully complete a pre-employment drug screen.