Junior Sales Associate

KG Invicta Services (KGiS)

Key Responsibilities

• Handle customer queries through inbound and/or outbound calls.
• Communicate with customers in Malayalam and English, as required.
• Provide accurate information and resolve customer concerns professionally.
• Maintain customer records and update call details in the system.
• Ensure customer satisfaction through effective communication.
• Follow company policies, process guidelines, and quality standards.

Requirements & Tech Stack

• Fluency in Malayalam is mandatory.
• Good verbal communication and interpersonal skills.
• Willingness to work in rotational shifts, if required.
• A positive attitude and a desire to learn and grow within the company.