Associate Customer Service Representative Spanish Bilingual Everyday Banking

About the Role

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. This role serves as the front line in a high-volume, inbound call center, delivering timely support across a range of financial products and services. You will operate in a fast-paced, highly dynamic, and metric-driven environment.

Key Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support.
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services.
• Deliver a positive customer experience through clear communication, empathy, and problem-solving.
• Perform routine tasks by following established processes, procedures, and regulatory guidelines.
• Navigate multiple systems to access information, document interactions, and complete transactions.
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
• Review customer information for accuracy and completeness and maintain appropriate records.

Requirements & Tech Stack

• Bilingual reading, speaking, and listening proficiency in Spanish/English.
• Must work on-site at the location posted.
• Must be able to attend full duration of required training period.
• Ability to work additional hours as needed.
• Schedule may be eligible for a shift differential.
• Must be able to pass a Language Assessment.

Qualifications

• 6+ months of customer service, financial services or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Training And Work Schedule

• You will receive in-depth classroom training, continued on-the-job training, and coaching.
• Training class starts on 1/11/2027 for 7 weeks.
• Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday.
• You are required to attend the full duration of this paid 7 weeks of training.
• Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.

Posting Location

• 4101 Wiseman Blvd Bldg. 201 San Antonio, TX 78251