Student Service Center Specialist

California State University-Sacramento

The Student Service Center Specialist Intern performs basic professional student services work under direct supervision. Assignments involve providing information and assistance to students by applying established policies, procedures, and guidelines. The Center serves as a primary point of contact for Enrollment Management customer service, providing general information, support, and referrals to other University departments.

Key Responsibilities

• Support students by responding to common inquiries.
• Assist with basic transactions.
• Refer more complex issues to the appropriate home offices.

Requirements & Tech Stack

• Work Hours: Monday - Friday; 8:00 a.m. - 5:00 p.m.; weekends and evenings as needed.
• Recruitment Type: Temporary (1-year term)
• Time Base: Full-Time
• FLSA: Non-Exempt

Qualifications

• Knowledge and Abilities:
• Working knowledge of basic principles of individual and group behavior.
• Research and observation techniques for recording, classifying, and interpreting factual information.
• Techniques and methods of interviewing.
• Ability to gather and analyze data.
• Ability to reason logically, draw valid conclusions, and make appropriate recommendations.
• Ability to participate in and contribute to group meetings, conferences, and interviews.
• Ability to clearly express ideas and recommendations orally.
• Ability to write clear and concise reports.
• Ability to establish and maintain cooperative working relationships with students, staff, and faculty.
• Ability to provide effective student services such as advising, tutoring, counseling, or other related duties in a college setting.
• Ability to interact professionally and communicate effectively with a diverse population of students, staff, and administrators.
• Effective communication skills in-person, on the phone, and via online systems.
• Ability to maintain composure and professionalism while providing direct service to students, even in difficult situations.
• Demonstrated thorough knowledge of English grammar, spelling, and punctuation.
• Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Specialized experience may be substituted for education on a year-for-year basis.
• Experience: None required.
• Conditions of Employment: Satisfactory completion of the background check process.

Preferred Qualifications

• Knowledge of Financial Aid federal/state regulations.
• Knowledge of Registration and Admissions policies and procedures in the California State University System.
• Experience working with students from various ethnic and socioeconomic backgrounds.

Documents Needed to Apply

• Resume
• Cover letter