Process Specialist, North America Supply Chain
Amazon
Bengaluru, Karnataka, India3h agovia LinkedIn
Posted 13 Nov 2026, 18:00 IST
This job at a glance
- Who can apply
- Freshers
- Must know
- OperationsStakeholder managementBusiness analysisExcelSQLTableau
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations41%Stakeholder management30%Business analysis25%Excel21%of 97 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
Amazon is a global technology and operations company. The Process Specialist role within North America Supply Chain (NASC) is an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale. The Operations as a Service (OaaS) team manages complex, high-volume processes and continuously improves work execution through standardization, technology, data, and automation.
Key Responsibilities
- Process Ownership & Execution: Independently learn and execute new processes, meeting defined SLA, productivity, quality, and other business metrics.
- Operational Ownership: Own day-to-day queue and workflow management, ensuring timely resolution, effective prioritization, and consistent delivery. Manage volume fluctuations and changing priorities.
- Stakeholder Management: Serve as a point of contact for assigned processes; partner with business and operations stakeholders to understand requirements, provide updates, resolve issues, and deliver outcomes.
- Data & Business Reviews: Track and analyze process metrics, identify trends and gaps, and contribute to business reviews with insights and actions.
- Problem Solving: Investigate defects and process gaps, perform root-cause analysis, and implement corrective actions. Make sound decisions in ambiguous situations.
- Process Improvement & Automation: Identify process inefficiencies, standardize workflows, and drive best-practice adoption. Identify opportunities for automation and partner with teams to implement solutions.
- Documentation & Knowledge Management: Develop and maintain SOPs, process documentation, and workflow mechanisms.
- Flexibility to work in 24x7 shift and rotational weekly off.
Requirements & Tech Stack
- Experience communicating with a wide range of stakeholders, including colleagues and leadership.
- Experience in an operational role.
- Experience working with MS Excel.
- Experience working with VBA.
- Experience working with SQL.
- Experience working with Data Warehouse or business intelligence systems.
- Experience working with data visualization tools such as Tableau.