Intern, Office Management

About the Role

Harmony United Medsolutions Pvt. Ltd. (HUMS) is offering an internship in Office Management & Administration. This role provides real-world experience supporting day-to-day office operations, administrative activities, documentation, and coordination.

Key Responsibilities

• Assist with Practice Manager emails and RBE calls
• Support OM triages, inbound (IB) and outbound (OB) calls, and floor assistance
• Assist with prior authorization requests, related emails, and inbound/outbound calls
• Manage information emails, inbound/outbound calls, and gap-filling activities
• Understand and document patient concerns, including medication name, pharmacy name, address, contact number, and fax number
• Understand the difference between retail pharmacies and mail-order pharmacies
• Develop familiarity with provider names, medications, office locations, appointment types, CPT codes, and ICD-10 codes and descriptions
• Assist with pharmacy calls by referring to relevant progress notes and routing queries to the appropriate team
• Communicate professionally and concisely with providers, patients, office staff, and internal teams through the EMR and other approved communication channels
• Coordinate with team members to understand task ownership, responsibilities, and pending activities
• Assist with medical records requests, related emails, and inbound/outbound calls
• Support FMLA and disability-related requests, documentation, and inbound/outbound calls
• Assist with new patient paperwork (NPPW), paperwork-related emails, and outbound calls
• Support fax processing, referral coordination, and EOB-related tasks
• Assist with MIPS and OHMD-related activities, as assigned
• Maintain productivity trackers, update records, and prepare productivity reports
• Assist with OM triages and inbound/outbound call coordination
• Maintain patient confidentiality and comply with HIPAA requirements and organizational policies
• Complete assigned tasks accurately and within established timelines while coordinating with the relevant team members

Key Areas

• Office Administration
• Documentation
• Data Entry
• Record Maintenance
• Reporting
• Office Coordination
• Inventory Support
• Internal Communication
• Productivity Tracking

Eligibility Criteria

• Bachelor's degree completed or Master's degree completed (MBA/MCA/MHRM/MSW/M.Com/M.Tech, etc.)
• Good communication skills
• Basic knowledge of MS Office (Excel, Word, and PowerPoint)
• Strong willingness to learn, adapt, and work in a professional environment
• Positive attitude, analytical thinking, and problem-solving skills
• Strong organizational skills and attention to detail

Internship Details

• Duration: 3 Months
• Bachelor's Degree Stipend: ₹5,000 per month
• Master's Degree Stipend: ₹7,000 per month

Benefits

• Four-day work week (Monday to Thursday)
• Free food facility during working days
• Cab-drop facility, as per company policy
• Learning and development opportunities with experienced professionals
• Internship Completion Certificate
• Opportunity for a Pre-Placement Offer (PPO)/Full-Time Employment based on successful internship completion, performance, business requirements, and availability of suitable vacancies.