Banking Fraud & Scams Insight Analyst

About the Role

Join Barclays as a Banking Fraud & Scams Insight Analyst to spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.

Key Responsibilities

• Produce and maintain scheduled MI reporting.
• Deliver insight and analysis to support impact assessments and complex data requirements.
• Provide guidance and technical support to colleagues developing their own SQL capabilities.
• Ability to work with MI reporting and analytical outputs.
• Collaborate effectively with cross-functional stakeholders across Business, Technology, Operations, Risk, and Control functions.
• Translate customer, business, and operational requirements into product solutions and enhancements.
• Monitor product performance through data-driven analysis and insights, regularly assessing progress against objectives and adjusting strategies as needed to optimize outcomes and maximize value for both business and customer.
• Drive a customer-first approach across the product vision, ensuring customer insights, feedback, behaviors, and pain points are at the core of the product strategy and decision-making process.
• Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Make evaluative judgments based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as a contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organization.
• Take ownership for managing risk and strengthening controls in relation to work owned or contributed to.
• Deliver work and areas of responsibility in line with relevant rules, regulations, and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with the function, alongside knowledge of the organization's products, services, and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function.

Requirements & Tech Stack

• SQL
• SAS
• Python
• Hadoop
• Advanced Microsoft Excel
• Figma (for journey mapping)
• Visio (for journey mapping)
• Jira (for backlog management, prioritization, and sprint execution)
• Strong SQL capability

Qualifications

• Strong understanding of end-to-end Fraud and scam journeys across Banking products.
• Experience in customer journey mapping, process design, and service blueprinting.
• Proven experience working in Agile delivery environments.
• Strong analytical and problem-solving skills with experience working on large and complex datasets.
• Strong analytical mindset.
• Communication and stakeholder management skills.
• Ability to support AVP, VP and the wider Banking & Fraud Strategy team.

Desirable Skillsets/ Good To Have

• Fraud and scam knowledge, particularly focused on Non-Plastic transaction types, such as cash, cheque, International Payments, Faster Payments.
• Experience working within a financial institution.
• Broader fraud domain expertise.