Customer Service Representative

About the Role

Join Spectrum as a Customer Service Representative on the billing team. This role involves providing product knowledge and account support to customers in a fast-paced environment.

Key Responsibilities

• Answer inbound phone calls from customers related to billing inquiries.
• Empathize with customers while accurately addressing their billing needs and meeting high customer service standards.
• Establish and grow professional, positive relationships with Spectrum customers.
• Collaborate with management on customer issue escalations.
• Represent Spectrum with professionalism and courtesy.
• Navigate multiple computer programs.
• Speak with customers over the phone.

Requirements & Tech Stack

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak, and understand English.
• Ability to work lawfully in the U.S. without employment-based immigration sponsorship.
• Proficient in MS Office.
• Computer skills.
• Typing skills.

Qualifications

• Good listener.
• Multi-tasking problem-solver.
• Enthusiastic communicator.
• Understanding, resilient, professional, and treat others with kindness and respect.
• 6+ months of customer service experience (preferred).
• 6+ months of experience working with computers and software applications (preferred).
• Previous work in cable operations or a telecommunications call center (preferred).
• Communication skills.
• Organization skills.
• Time management skills.
• Problem-solving skills.
• Efficient.
• Multi-tasking.
• Customer service skills.
• Dependable.
• Courteous.
• Enthusiastic.
• Empathetic.
• Results-driven.
• Professional.
• Resilient.