Customer Service Officer

Apex CLT Corp

About the Role

We are seeking a customer-focused Customer Service Officer who enjoys helping people and creating positive experiences. In this role, you will assist customers with questions, provide information about products and services, and help maintain high standards of service and professionalism.

Key Responsibilities

• Welcome customers and provide friendly, attentive assistance.
• Respond to customer questions and help identify appropriate solutions.
• Explain product features, services, and available options.
• Address customer concerns professionally and efficiently.
• Maintain positive relationships through clear and respectful communication.
• Work with team members to support customer satisfaction goals.
• Help create an organized and welcoming customer experience.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Patient, approachable, and solution-oriented attitude.
• Strong listening and problem-solving abilities.
• Ability to remain professional in a fast-paced environment.
• Dependable, organized, and comfortable working with a team.
• Previous customer service experience is a plus but not required.