Network Support Associate
Kyndryl
Dallas, TX0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years
- Must know
- TroubleshootingOperationsVulnerability managementStakeholder managementNetwork securityCustomer service
- Work
- On-site in Dallas
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting95%Operations58%Stakeholder management14%Vulnerability management5%of 99 similar entry-level jobs posted in the US this week
- Listed
- Oct 30, 2026 · still open
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About the Role
As a Network Support Specialist at Kyndryl, you will play a crucial role in ensuring the availability, performance, and security of enterprise network environments. You will work within a complex, multi-vendor environment to monitor, maintain, troubleshoot, and support network infrastructure critical to business operations. Collaboration with engineers, service teams, and customers will be key to resolving issues, implementing changes, and enhancing network reliability and performance.
Key Responsibilities
- Monitor and manage network performance, availability, and operational health.
- Troubleshoot network connectivity, performance, routing, switching, and configuration issues.
- Support the installation, configuration, and maintenance of network hardware and software.
- Execute routine network changes and participate in change management and review processes.
- Maintain and support secure network connectivity, including VPN and WAN technologies.
- Investigate network incidents, perform root-cause analysis, and implement corrective actions.
- Gather diagnostic information and escalate complex issues to senior engineering teams.
- Support network-security policies and help identify and address security risks and vulnerabilities.
- Document network configurations, troubleshooting activities, operating procedures, and recurring issues.
- Provide technical support and communicate status, impact, and resolution updates to customers and stakeholders.
- Identify opportunities to improve network operations, reduce repeat incidents, and enhance service quality.
Requirements & Tech Stack
- Legally authorized to work in the United States without restriction, now and in the future.
- Ability to work at the Frisco office 5 days per week.
- Foundational experience supporting enterprise network environments with routing and switching technologies.
- Working knowledge of network protocols, addressing, traffic flow, and connectivity principles.
- Ability to monitor and manage network availability, performance, and capacity.
- Experience troubleshooting network performance, connectivity, and configuration issues.
- Familiarity with WAN technologies, VPNs, and secure network connectivity.
- Understanding of network security concepts, risks, and vulnerabilities.
- Ability to install, configure, and support network devices and infrastructure components.
- Foundational experience handling network incidents, service requests, and operational support activities.
- Strong analytical and problem-solving skills.
- Experience documenting configurations, procedures, and troubleshooting activities.
- Strong communication and customer support skills.
- CCNP certification or equivalent networking knowledge.
- Familiarity with ITIL processes and operational best practices.
Qualifications
Preferred Skills
- Experience with BGP and advanced routing technologies.
- Experience with Software Defined Networking (SDN), including Cisco ACI.
- Experience supporting network security technologies such as Check Point or Cisco Firepower firewalls.
- Experience with F5 load balancers, NSX, or other advanced infrastructure technologies.
- Experience with network automation tools such as Ansible.
- Experience supporting large-scale, multi-vendor enterprise environments.
- Exposure to network engineering, infrastructure modernization, or cloud networking initiatives.