Customer Care Agent

About the Role

Careington International Corporation is seeking energetic, career-oriented Customer Care Agents to work 40 hours per week, onsite, Monday through Friday. This position contributes to the organization’s commitment to high-quality service by ensuring each interaction is handled accurately, courteously, and with a customer-first mindset.

Key Responsibilities

• Answer inbound calls, provide helpful information, and resolve concerns with efficiency and care.
• Use clear communication, active listening, and basic problem-solving skills to support customer needs.
• Maintain a friendly and professional tone.
• Take ownership of customer concerns through resolution and ensuring a positive experience.
• Escalate complex or high-priority issues to appropriate teams when necessary.
• Document all customer interactions, resolution steps, and case notes accurately in CRM systems.
• Meet or exceed performance metrics, including quality scores, schedule adherence, after-call work (ACW), and average handle time (AHT).
• Collaborate with peers, supervisors, and support teams to resolve customer issues and improve processes.
• Participate in coaching sessions, quality calibration, and training initiatives.
• Efficiently navigate up to six software applications across multiple monitors while managing inbound calls.
• Utilize Microsoft Office Suite (Word, Excel, Outlook) daily.
• Maintain a professional, patient, and helpful phone demeanor to build strong customer relationships.

Requirements & Tech Stack

• Onsite interviews at 6435 Flyers Way, Frisco, TX 75033.
• Work Monday through Friday, onsite at 6435 Flyers Way, Frisco, TX 75033.
• Candidates must live in the Dallas metroplex.
• There are no remote options for this role.
• Use a wired headset provided by the company.
• Must pass a drug screen and background check.
• Bilingual proficiency in Spanish is a plus and may qualify for additional compensation.
• Utilize up to six software applications across multiple monitors.
• Utilize Microsoft Office Suite (Word, Excel, Outlook).
• Utilize CRM systems.
• Utilize TEAMS IM tool.

Qualifications

• Customer-first mindset.
• Prior call center experience is preferred but not required.
• Hourly pay begins at $18.25 per hour with opportunities for raises during your initial six months of employment.
• Bilingual in English and Spanish? You may qualify for increased hourly pay following evaluation.

Initial Training & Schedule

• Initial Product Training: Mandatory 100% attendance required during initial six to seven days of classroom, product training.
• Weeks 2-5: Participate in live customer calls with tenured Customer Care staff assisting you and using the TEAMS IM tool.
• Schedule during initial 5 weeks: Monday through Friday, 8:30 a.m. – 5:00 p.m.

Location

• 6435 Flyers Way, Frisco, TX 75033

Benefits

• Benefit eligibility for you and your dependents begins on the first day of the month following 60 days of employment.
• Paid time off accrual and 11 paid holidays per calendar year.
• Access to a 401(k) plan with Fidelity after 90 days of employment.
• Clear pathways for career advancement within the Call Center and Careington.
• Semi-monthly paydays on the 15th and last day of each month.