Remote IT Technician

About the Role

• Provide remote technical support and troubleshooting assistance to users in a remote work environment.
• Opportunity for an early-career IT professional to develop hands-on experience in technical support, system troubleshooting, and IT operations.

Key Responsibilities

• Provide remote technical support to users through phone, email, chat, or remote-support tools.
• Diagnose and resolve basic hardware, software, connectivity, and system issues.
• Install, configure, update, and maintain computers, applications, and peripheral devices.
• Assist users with operating system, software, account, and access-related issues.
• Troubleshoot network connectivity, VPN, Wi-Fi, printer, and peripheral problems.
• Create, update, and manage IT support tickets and technical records.
• Escalate complex technical issues to Systems Administrators, Network Engineers, or other technical teams.
• Assist with user account setup, password resets, permissions, and access requests.
• Monitor and maintain assigned IT equipment and software.
• Support software updates, patches, security tools, and endpoint maintenance.
• Provide clear instructions and basic technical guidance to users.
• Maintain accurate technical documentation and troubleshooting procedures.
• Assist with hardware inventory and asset tracking.
• Follow IT security, privacy, and company support procedures.
• Participate in system deployments, upgrades, and technology projects when required.
• Perform other IT support and technical duties as assigned.

Requirements & Tech Stack

• Windows and/or macOS operating systems.
• Basic networking concepts such as TCP/IP, DNS, Wi-Fi, and VPN.
• Common computer and software issues.
• Microsoft 365 or similar productivity applications.
• Remote-support or help-desk platforms.
• Active Directory or Microsoft Entra ID.
• Basic knowledge of PowerShell, Bash, or other scripting tools.
• Hardware installation and troubleshooting.
• IT ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
• Endpoint-management or device-management tools.
• CompTIA A+, Network+, or similar certification.
• Previous experience supporting remote employees.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• 0–2 years of experience in IT support, technical support, help desk, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to explain technical information in a clear and user-friendly manner.
• Ability to work independently in a remote environment.
• Reliable internet connection and suitable remote working environment.
• Authorized to work in the United States.