Travel Support Associate (L1)
RMV Workforce LLP
Gurugram, Haryana, India0–2 yrs22m agovia LinkedIn
About the Role
The Travel Support Executive (L1) is a full-time, on-site role based in Gurugram. This position involves assisting customers and internal stakeholders with travel-related inquiries, including bookings, modifications, cancellations, and itinerary support. The role includes coordinating travel arrangements such as flights, hotels, ground transportation, and related services while adhering to company policies and client requirements.
Key Responsibilities
- Handle calls, emails, and chats.
- Provide clear and courteous information.
- Resolve issues in a timely manner.
- Coordinate travel arrangements such as flights, hotels, ground transportation, and related services.
- Maintain accurate travel records.
- Update systems.
- Monitor travel schedules.
- Escalate complex cases to senior team members when needed.
Requirements & Tech Stack
- Travel Arrangements
- Travel Management
- Travel Consulting
- Communication skills
- Customer Service skills
- Ability to work in shifts.
- Ability to handle high-volume queries.
- Ability to use travel or CRM systems confidently.
- Attention to detail
- Problem-solving ability
- Customer-focused mindset
Qualifications
- Higher secondary education or a bachelor’s degree.
- Certification in travel/tourism is an added advantage.
- Relevant experience in a travel support, ticketing, or customer service role, preferably in BPO or corporate travel, is beneficial.